Job Description: A key player in our team, the Customer Success Manager is directly responsible for building and maintaining long lasting, win-win relationships with our Push Button Services Customers; Tier 1 Merchant Acquirer and/or their Independent Sales Organizations (ISOs).
Promotions are a very useful tool for driving customers to your location no matter if your goal is to expand market penetration or to introduce a new product. Before creating a promotional campaign, you should make note of the following items:
Audience: Who is this campaign intended to reach? Who will appreciate it most? Eighty seven percent of people who received a promotional product could recall the name of the advertiser as long as six months after they received it.
Action: What do you want the recipient of this promotion to do?
Analysis: What do you intend to learn from this campaign? How are you incorporating lessons learned from previous campaigns into your current one?
POPcodes, a startup focused on improving consumer, merchant and acquirer experiences, has been selected as a finalist in the 2018 Canadian FinTech & AI Awards. The Awards are held on November 26th in Toronto and bring together over 4,000 of Canada's top entrepreneurs to attend the formal black tie Awards Gala.
Here at POPcodes, maintaining the highest levels of security for our users is, and always will be, our highest priority. As some of you may know, last year in a joint investigation by Google and Mozilla it was discovered that SSL security certificate provider, Symantec, was operating under less-than-optimal security standards. As such, Google made the decision to distrust any Symantec SSL certificates that were issued prior to December 1st, 2017. This will come to a head next Tuesday, September 13th, 2018 when Google releases Chrome 70. On that date, any website still using an original Symantec CA brand SSL certificate will start to receive browser warnings that traffic to that site is no longer safe.
**As such, effective immediately, in order to access the POPcodes portal, users will be required to visit our new URL: portal.popcodes.com. Any user who still goes to the old URL, prod.popcodes.com, will see the warning screen mentioned above.**
Please update your bookmarks and pass this email along to any members of your staff who may login to our portal under a joint login. If you have any questions about this, or anything else, please don’t hesitate to call us at 1-855-767-2633 or email email@example.com.
Thanks and have a great day,
POPcodes®, a startup focused on improving consumer, merchant and acquirer experiences, has been selected to showcase their unique solution to over a thousand attendees of the FinTech South conference at the Mercedes-Benz Stadium in Atlanta, Georgia May 7 & 8, 2018.
The influence of mobile technology on retail in this century has been truly astounding. By 2003, 95 million people around the globe made a payment via their mobile device. By 2015, there were 500 million users making 50 billion transactions for a total volume of 610 billion USD. With mobile wallet growth on the rise, could it be the next subset of mobile commerce to reap the benefits of a mobile hungry populace? Over the last five years, m-commerce has enjoyed a 30% compound annual growth rate (CAGR) that is showing little sign of slowing down. If brick and mortar retail is still king, what will it take to bring mobile wallet adoption out of the hands of early adopters and into the hearts and minds of shoppers worldwide?
Almost half (40%) of shoppers said delivery is the single most decisive factor in the shopping experience. Yet, delivery issues could cost retailers $333 million this holiday season, not including an additional $1.5 billion in potential lost revenue from shoppers who won’t return after a poor experience.
Brands constantly look for new channels to engage with consumers and mobile wallets are often underutilized—yet promising—tools that can do just that. People use physical wallets to hold their rewards cards, gift cards and more—and expect the same capabilities from their mobile wallets.
But until a mobile wallet can provide the same functionality as a physical one, there’s no reason for consumers to leave their leather billfold at home. Mobile wallets that don’t bridge this gap are less likely to be used to their full potential because they don’t provide consumers with added value that eliminates the need for a physical wallet—causing brands to miss out on engagement opportunities.
Customer loyalty is no longer the powerhouse that it once was. In the digital age, consumers expect top-notch customer service, and the ability to buy what they want, anywhere, and anytime, through various channels, offline and online. With brick-and-mortar stores seeing fewer and fewer purchases while online sales continue to enjoy meteoric rises, retailers must face the music, and it’s a whole new dance card.
The human touch is important, and many business leaders equate great customer service with a customer’s ability to reach an actual person quickly. But company leaders who aspire to deliver excellent customer support should be aware that today’s customers increasingly demand the tools and resources to resolve problems themselves.
Keeping customers engaged with your rewards program can be tough. In order to keep them interested, your customers need to be constantly reminded of your program’s benefits. Otherwise, they might forget why they joined the first place, potentially costing you business and having a negative effect on your bottom line.
Around 80% of consumers use mobile phones inside a physical store to check product reviews, according to a recent study by website design firm Outerbox, underlining the advent of the omnichannel shopping era.
Combine this with the growing spending power of the notoriously choosy Millennial generation and it is easy to see why some commentators have branded the concept of customer loyalty as dead.
It is clear from the study that consumers want speed, convenience and timely communication for a better BOPIS experience. Currently, a small portion of total purchases are completed through click and collect, but it is growing in use, with 49% of Americans trying it for the first time in 2016.
Retailers can benefit from creating a winning in-store experience — 59% of buyers expect to purchase additional items at least some of the time. Retailers should explore if they can provide incentives to convert the 41% of customers who are not likely to purchase additional items.
It is interesting to note that 77% of shoppers did not want to be dragged all the way to the back of the store to pick up their items. Businesses should balance their financial motives to upsell patrons entering their stores to pick up their items with the speed and convenience that they expect.
Retailers should focus on creating a winning in-store experience by enabling what matters most to click and collect consumers: speed, convenience and timely communication.
In sector after sector, companies are asking how they can adapt to the digital world—how they can build more digital capabilities, create more digital offerings, and even become “digital first” organizations.
But for institutions that have served customers for decades in person and over the phone, digital too often falls short. After the debut of a new app, for example, a jump in sales may not be as big as expected, while hoped-for operational efficiencies—such as a reduction in expensive call-center and in-store customer-support requests—hardly materialize.
Executives naturally wonder why: aren’t customers demanding digital? Without question, they are. But not to the exclusion of other channels, which remain critically important.
According to the study, 60% of retailers consider Amazon at least somewhat of a competitor. These companies also continue to grapple with free shipping, email communications and better access to customer data to mimic what Amazon does best: provide highly personalized and convenient experiences for customers.
Specifically, 63% of retailers believe free shipping for loyalty program members is one of Amazon’s most impactful consumer-facing technology initiatives. Yet, only 10% of retailers have significantly increased investment in technology to better compete with Amazon. Meanwhile, 29% of retailers haven’t even changed their data collection and analysis processes as a result of Amazon’s influence.
Millennials, born 1981-1997, now number greater than 75 million and have become the largest living population, according to recent estimates from the U.S. Census Bureau. Needless to say, they are a very important retail segment.
Retailers need to pay special attention to this group and even consider new marketing tactics as Millennials differ quite a bit from prior generations in terms of making purchase decisions and developing brand loyalties.
Research from Vantiv gives some insight into what millennials look for in a retail experience. Here are a few tips to start building relationships with and selling to this important demographic.
Calgary, AB—May 17, 2017—POPcodes, a startup focused on improving consumer, merchant and acquirer experiences, has been selected to compete against some of Canada’s most innovative FinTech, PayTech, AI, and RegTech startups. The FinTech Cup, a collaboration between Payments Canada, 500 Startups, The Digital Finance Institute and sponsored by Paysafe and CIBC, is intended to foster innovation and talent in the payments ecosystem and drive awareness and funding for the finalists.