Customer Service

Study: Delivery Issues Could Cost Retailers More than $1.5 Billion in Lost Revenue

Study: Delivery Issues Could Cost Retailers More than $1.5 Billion in Lost Revenue

Almost half (40%) of shoppers said delivery is the single most decisive factor in the shopping experience. Yet, delivery issues could cost retailers $333 million this holiday season, not including an additional $1.5 billion in potential lost revenue from shoppers who won’t return after a poor experience.